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Sounds liek something that happened to us this week. my wife had an issue with her van, the rear wheel cylanders on both sides were leaking brake fluid. We found out that this is covered under the warranty, so we brought it in to the dealer to be serviced. Mind you, the dealer is 45 minutes away from where we live, and I took the morning off to do this.
so we make amronign out of it, go to the beach, look at puppies (didnt get one tho...), then we stop back by 2 hours later. We dropped it off at 9:30, it is still up in the lift.
The guy who runs the service department was looking at it, and he couldnt find anything. so i go out with him and take a look. it does look fine, but i kept pushing him because Bree said she had seen the leaks at Midas with the tech there. So after about 5 minutes of poking around, lo and behold, they ARE leaking.
This is about the time he informs me that we would need to bring the van back because the parts he ordered to fix it had not yet arrived.
And I forgot to mention, the order for the parts had been put in a week and a half before, when I had FIRST called to set up a previous appointment which had to be cancelled and rescheduled for THIS one., so they had extra time.
So i go tell Bree, your van isnt done, he couldnt find the leak until I helped, and they dont even have the partsto fix it.
Bree has a bit of a temper. And she doesnt get loud, just very direct and unflinching. So she very calmly asks this guy, why he didnt think to mention to us earlier that they didnt even have the parts to fix the car.
He had nothign to say. He said "I dont know what to say to that".
So she says "So you arent going to say anything? no sorry? no remorse, nothing?"
this guy is pushing 60, an auto mechanic, and is in charge of an up-scale service department at a dealer. Hereacted like a 10 year old that got caught breaking the cookie jar.
After about 5 minutes alone in the lobby with Bree, he had agreed to keep the van, spring for a rental car for her, and assured us that it would be fixed the next day.
And It was.
I love my wife :)
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