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The success enjoyed by many offshore companies in outsourcing business process operations to India has encouraged many to start outsourcing their high-end knowledge work as well. Cost savings, operational efficiencies, availability and access to a highly skilled and talented workforce and improved quality are all underlying factors in KPO outsourcing to India.
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Rubbish. Of course, someone from (or working on behalf of) one of the companies available to outsource work to would do nothing but sing the praises of this idea, but coming from a country that has experienced the resulting LOSS in quality to all outsourced customer service, marketing and product information/sales insustries due to outsourcing to india, malaysia, the phillipines...etc, I don't buy into this at all.
Cheap prices, sure.
Total lack of first-hand knowledge of resources and products, not to mention cultural aspects outside their own, definately. I've had someone from India who could barely speak english try to sell me a telecommunications package that wasn't even available to my country, and when I asked out of interest where they were calling from, I was answered "Melbourne", even when my phone had registered an overseas call. GREAT insudtry knowledge and service there...not to mention the initial assumption that I was racist enough to let where they were calling from effect my decision.
Not saying this is always the case, but many a company here has suffered a hit to their reputation from their initial "savings", and are actually turning back to their local assets and resources, finding that the replacement was only bad...in terms of time, cost, and customer dissatisfaction... for their business in the first place.
I mean c'mon...the fact you're bringing this message to a HORROR forum speaks volumes about the cluelessness of those involved.
Suggestion to all who read this - Keep your business local. The quality and efficiency is worth a few dollars more, many do not see this until it is gone...it's a sad story.
Technical colleges overseas ARE of good quality, but it takes more than certification gained elsewhere to qualify, and this shows.