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its one of the jobs (like the doctor) where people only come to you when something broke - so they are already agitated and demanding when they get to you.
Not everyone is like that but enough of a number to make a name.
its hard to even make them happy once you fix their problem because you only got things to where they should have been all along - not something extra to brighten up their day.
value added service (can i wash your car for you too ?) is great if you have the time.
or you arent bitter as hell by then yourself..
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