My luck has varied.

I had a year of McAfee Hell with tech support on Virusscan, then I changed to Norton and didn't realize how nice McAfee's support was.

Nobody at Norton could speak understandable English I don't know where in the hell they outsource to but the native language is not English or Spanish.

Everything worked out fine, though--I returned the McAfee to Fry's Electronics for a refund, and Norton sent a refund by mail.

Now I have free Avast!, and it hasn't needed tech support.