One of the zippers on my Tumi bag broke, and I want to know if their support handles repairs well. Does anyone have experience with their process?

I had a zipper issue, too, and reached out via tumi phone number. They asked for proof of purchase and pictures of the damage, which I sent over. The process wasn’t super fast, but they did offer repair options. It’s worth calling if your bag’s warranty is still valid.

Your information was very detailed and clear; thank you for your effort.